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U111, Bluewater Retail Park, Dartford DA9 9SS, UK – 01322 799998
I've found the staff to be super friendly and helpful, they know the products TSB sell well and have always managed to answer any questions I have asked them. Paying in cash is simple despite the branch having no counter service as a automated deposit ATM is available along with another 24hr cash machine in the lobby.
7-9 Hythe St, Dartford DA1 1BE, UK – 0800 554 0673
People work there so friendly not even open account there . But the one in Gravesend that we had open account there there are absolutely joke not even showed their expression for caring customers .What they only said is the rule. And even their custo.ers relation head office us completely joke too. The recent I gave 3 * they should received 5 but the head office their customer services like the one in Gravesend. So I can imagination that anything's when wrong they won't look after customers at all. Very shame of head office managers . I requested for talking.g to managers in head office they said their boss busy or go holiday. Now nearly 1 months not even heard anything's. What kind of customer service is that???. If u have money need to tho ked about their customer services.
The Nationwide website is basically fine - there are few difficulties in using it and it is generally accessible 24/7. If I had a criticism it would be that it has so many adverts on it that speed of access is sometimes reduced - as you wait for the ad to load before you reject it. While I understand the bank's enthusiasm for advertising it's products to its customers, I do occasionally think that a simple switch to block adverts that customers see repeatedly would be a good idea (as well as a good selling point!). Some of us simply want online access to our accounts with options to choose other services rather than a continuous barrage of products - many of which we have no interest in.